DEEP CARE US INC. – RETURN POLICY (U.S.)

Last Updated: March 10, 2026

This Return Policy explains how returns, refunds, trial returns, and subscription cancellations work for purchases from Deep Care US Inc. (120 Wall Street, 20th Floor, New York, NY 10005).

IMPORTANT: If you are offered a 20-day trial, special rules apply (see Section 3).

1) OVERVIEW

We do not have to accept returns unless we choose to, but we do provide the return options described below. If you have questions, contact orders@deep-care.com.

2) ELIGIBILITY REQUIREMENTS FOR ANY RETURN

To be eligible for a return (trial or non-trial), unless we state otherwise in writing:

• The Device must be returned in good physical condition (no misuse, no intentional damage).
• Include all original accessories that were shipped with the Device (e.g., cables, attachments) and any required components.
• You must provide proof of purchase (order number, receipt, or other verification we issued).
• Returns must be shipped back within the applicable return window (see below). The return window is measured from the date of delivery.

We may refuse a return or reduce the refund if the returned item is damaged due to misuse, is missing required items, or is returned outside the allowed window, to the extent permitted by law.

3) OPTIONAL 20-DAY TRIAL RETURNS

3.1 When the 20-day trial applies

The “20-day trial” applies only if it is explicitly offered for your order (e.g., in the product page, checkout, or order confirmation). If not offered, Section 4 applies.

3.2 Trial window

The trial window begins on the date your Device is delivered (carrier “delivered” status) and lasts 20 calendar days.

3.3 Trial return process

To start a trial return, contact us at orders@deep-care.com within the trial window. We will provide return instructions and, where available, a return label.

3.4 Trial return shipping / processing fee

Unless prohibited by law or stated otherwise at checkout, trial returns may be subject to a return shipping and processing fee. If a fee applies, it will be disclosed in your return instructions and deducted from your refund. (Current trial return fee, if applicable: [insert flat fee or “shown during return authorization”].)

3.5 What happens if you keep the Device after the trial

If you do not return the Device within the 20-day trial window, the purchase becomes final subject to any standard warranty rights and the non-trial return policy (Section 4), if any.

4) STANDARD (NON-TRIAL) RETURNS

4.1 Standard return window

Unless a different return window is stated for a specific product at checkout, standard returns are accepted within 30 days of delivery for Devices that are unused or lightly handled only as necessary to inspect the item.

4.2 Return shipping costs

Unless the return is due to our error (wrong item shipped) or a verified defect in transit, you are responsible for return shipping costs for standard returns.

4.3 Restocking fee

If a restocking fee applies, we will disclose the amount before you complete the return authorization. Restocking fee: 10%.

5) NON-RETURNABLE ITEMS

The following are not returnable unless required by law:

• Digital-only items once delivered or accessed (e.g., certain digital features),
• Gift cards,
• Final sale items explicitly marked “Final Sale” or “As Is.”

6) REFUND METHOD AND TIMING

6.1 Refund method

Refunds are issued to the original payment method used for the purchase (or as otherwise required by law). We do not issue refunds in cash for online orders.

6.2 Timing

If your return is approved, we will process your refund after we receive and inspect the returned item. Refund timing also depends on your bank/payment provider.

6.3 Shipping charges

Shipping charges paid to deliver the Device to you are non-refundable unless required by law or we made an error.

7) DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your Device arrives damaged, defective, or incorrect, contact us at orders@deep-care.com as soon as possible and include photos if available. We may offer replacement, repair, or refund depending on circumstances and any warranty coverage.

8) SUBSCRIPTIONS

8.1 Cancelling subscriptions

You can cancel subscriptions as described in our Terms of Service. Cancellation stops future renewals; it does not automatically refund previously paid fees unless required by law or expressly stated.

8.2 Trial returns and subscriptions

If your order is offered with a 20-day trial and a subscription is bundled or offered, subscription activation and billing rules will be disclosed at checkout. If you return the Device within the trial window, any associated subscription tied to that Device may be cancelled or adjusted as described at checkout.

9) HSA/FSA PURCHASES VIA FLEX (WITHFLEX)

9.1 Eligibility and documentation

HSA/FSA eligibility depends on your plan and IRS rules. Some products may require a Letter of Medical Necessity or other substantiation facilitated by Flex.

9.2 Refund handling

If you paid using “Flex | Pay with HSA/FSA” (including split tender), refunds will be issued back to the original payment method(s) used in the transaction to the extent possible (e.g., back to the HSA/FSA card for the HSA/FSA portion and back to the secondary card for the non-HSA/FSA portion). We generally cannot provide store credit or gift cards in place of refunds for HSA/FSA transactions.

9.3 Receipts and recordkeeping

Keep the itemized receipt and any Flex documentation you receive. Your plan administrator may require this documentation to substantiate the purchase and any refund.

10) HOW TO START A RETURN

Email: orders@deep-care.com
Include: your order number, the item you want to return, and the reason for return.

11) RETURN ADDRESS

We will provide the correct return address and instructions during return authorization. Do not send returns without authorization, as it may delay processing.