Yes. Qualified customers can use HSA/FSA funds toward the Isa device through Flex. Please note that only the Isa device is eligible. Memberships are not HSA/FSA eligible and must be paid separately.
Add Isa to your cart and choose Flex | Pay with HSA/FSA at checkout. Flex will guide you through a quick online eligibility review in under 2 minutes.
Flex is our HSA/FSA payment partner. Flex helps qualified customers complete the eligibility review, pay with HSA/FSA funds, and receive the documentation needed for their records.
A Letter of Medical Necessity, or LOMN, is documentation that may be required for dual-purpose products. If approved, Flex will provide the LOMN and itemized receipt after purchase.
No. HSA/FSA funds can only be applied to the Isa device. Your Isa membership is required for the full coaching experience, but it is not HSA/FSA eligible and must be paid separately.
You can still complete checkout with a regular credit or debit card. If approved, you can use your itemized receipt and Letter of Medical Necessity to submit for reimbursement through your HSA/FSA provider.
No. Eligibility and reimbursement depend on your HSA/FSA provider and plan rules. We recommend checking with your provider before purchasing.
HSA/FSA cards can be declined for reasons such as insufficient funds, incorrect card details, card restrictions, or plan-specific eligibility rules. Please contact your HSA/FSA provider to confirm your balance and coverage.
For order-related questions, contact Deep Care support. For questions about your Flex documents or eligibility review, please use the Flex support flow provided after checkout.
