Yes. Qualified customers can use HSA/FSA funds toward the Isa device through Flex. Please note that only the Isa device is eligible. Memberships are not HSA/FSA eligible and must be paid separately.
Add Isa to your cart and choose Flex | Pay with HSA/FSA at checkout. Flex will guide you through a quick online eligibility review in under 2 minutes.
Flex is our HSA/FSA payment partner. Flex helps qualified customers complete the eligibility review, pay with HSA/FSA funds, and receive the documentation needed for their records.
A Letter of Medical Necessity, or LOMN, is documentation that may be required for dual-purpose products. If approved, Flex will provide the LOMN and itemized receipt after purchase.
No. HSA/FSA funds can only be applied to the Isa device. Your Isa membership is required for the full coaching experience, but it is not HSA/FSA eligible and must be paid separately.
You can still complete checkout with a regular credit or debit card. If approved, you can use your itemized receipt and Letter of Medical Necessity to submit for reimbursement through your HSA/FSA provider.
No. Eligibility and reimbursement depend on your HSA/FSA provider and plan rules. We recommend checking with your provider before purchasing.
HSA/FSA cards can be declined for reasons such as insufficient funds, incorrect card details, card restrictions, or plan-specific eligibility rules. Please contact your HSA/FSA provider to confirm your balance and coverage.
For order-related questions, contact Deep Care support. For questions about your Flex documents or eligibility review, please use the Flex support flow provided after checkout.
For questions about your order, shipping, returns, billing, or setup, contact our support team: orders@deep-care.com
Interested in Isa for your employees, health plan, or corporate wellness? Book a meeting with our team.
